Refund Policy

Last updated: December 2024

TrackImpact ("We") offers a license for TrackImpact, an AI-powered tool. This policy outlines the conditions under which refunds may be granted for TrackImpact licenses.

General Refund Policy

Exceptions

TrackImpact may consider a refund in the following exceptional circumstances:

Bugs or Errors in TrackImpact

If you experience a demonstrable bug or error significantly impacting TrackImpact's functionality, a refund may be granted.

To request a refund based on a bug or error:

1. Schedule a call with our support team by contacting support@trackimpact.io.
2. During the call, demonstrate the issue to our support team.
3. This information helps us address the problem and improve our service.

Please Note

• This policy allows TrackImpact to investigate and resolve potential issues, ensuring our products and services remain at the highest standard.
• We appreciate your understanding and cooperation.

Subscription Cancellation

All subscriptions have a 90-day minimum commitment. After the first 90 days, you may cancel your subscription at any time. Upon cancellation:

• Monthly plans: Your subscription will remain active until the end of your current billing period. No refunds for partial months.
• Annual plans: You will receive a pro-rata refund for any remaining full months after your cancellation date.
• You will not be charged for subsequent billing periods.

Pro-Rata Refund Example

If you cancel an annual plan ($480/year) after 5 months, you would receive a refund for the remaining 7 months: 7 × $40 = $280.